ACTIVE INTEGRATIONESO + First Arriving
The integration with First Arriving and ESO offers many possibilities for displaying your data on your Digital Dashboards. ESO offers an integrated suite of software products for Fire & EMS agencies,
ESO NERIS
Put live call volume, response-time performance, open reports and recent incidents from ESO NERIS on the screens in your stations — no manual entry and no exported spreadsheets.
What Connects
Call volume and type
Live call counts with a breakdown by call type, as running totals and as charts, so the shape of your call load is visible without anyone running a report.
Turnout performance
Turnout times measured against your own target, including an at-a-glance gauge — so crews see how they are tracking rather than hearing about it later.
Incomplete reports
Which reports are still open and who they belong to, on the wall where the person who owns it will see it.
Recent incidents and map
Recent calls with their detail, plotted on a map of your response area.
Steps
Confirm your NERIS access
You need ESO NERIS enabled on your ESO account.
Request API access from ESO
Ask your ESO representative to enable API access for First Arriving.
Send us credentials
We connect the feed and build your screens around the data you want shown.
See It In Action
ESO Scheduling
First Arriving’s Integration With ESO Scheduling Allows Agencies Who Are Part Of The ESO Ecosystem To Show The Daily And Upcoming Roster On Their Dashboards. This Increases Visibility As To What
What Connects
Today’s roster
Who is on right now — name, position, and start and end time — on the screens in your stations.
The days ahead
The same roster looking forward, up to seven days out, so crews can see what is coming rather than asking.
Steps
Things we need
Three things from your ESO account: the Customer ID, a password for API access, and your Vendor Key.
Send us credentials
We connect the feed and build your screens around the data you want shown.
Additional Note
Please note that Data / API access could be an additional charge by the vendor. This is determined by the vendor and not by First Arriving.
See It In Action
Support Center
Full setup details for ESO