Information Platform for Fire & EMS

A real-time information platform delivering dashboards, digital signage, alerts, and operational visibility built specifically for fire stations, rescue squads, EMS, and public safety agencies.

Why Fire & EMS Departments Choose First Arriving

Fire and EMS agencies operate in a high-stakes, fast-moving environment where minutes count. With dozens of software systems — CAD, RMS, staffing, scheduling, training, fleet maintenance, etc. — it’s easy for critical information to get buried in inboxes or overlooked entirely. First Arriving consolidates that data, delivering a unified operational picture so crews, supervisors, and leadership always know what’s happening — immediately, visually, and without friction.

Core Capabilities & Features

130+ Integrations & Features

Pull in data from CAD/RMS, scheduling systems, LMS/training management, fleet/equipment databases, asset tracking, facility and maintenance systems.

Real-Time Incident Alerts & Mapping

Display active calls with dynamic mapping options, GPS routing, hydrant overlay, live incident status, and ESRI/Mapbox support.

Unit Status, Turnout & Resource Visibility

Track apparatus status, equipment readiness, unit availability, turnout times, fleet and gear status.

Staffing, Scheduling & Event Calendars

Show shift rosters, upcoming trainings, leave, overtime, staffing vacancies, and schedule events agency-wide on large displays or individual dashboards.

Training, Compliance & Certification Tracking

Reminders for upcoming training, certification expirations, compliance status tied to training or asset management systems.

Fleet, Equipment & Facility Status

Monitor apparatus readiness, maintenance tickets, equipment service status, facility maintenance and asset management.

Weather, Traffic & Environmental Awareness

Real-time weather, radar, road/traffic updates, traffic-cam feeds, closures or hazards — critical for response planning.

Internal Communications & Content Management

Use large-screen dashboards to communicate with crews, visitors, or waiting areas; rotate visuals, slides, facility info, public notices, etc.

Public & Station-Facing Displays

Real-time weather, radar, road/traffic updates, traffic-cam feeds, closures or hazards — critical for response planning.

Easy Content Updates from Anywhere

Web, tablet or mobile; content and data flow wherever you are, maintained centrally but visible everywhere.

Total Access for Firefighters, EMS & Command Staff — Anywhere, Anytime

Whether responding to an emergency, managing a shift, or reviewing operational data at the station, First Arriving gives real-time visibility across every device.

Station & Facility Displays

Day Room, Training Room, Chief’s Office, Apparatus Bay
Always-on dashboards with the full picture of what’s happening

Desktop & Web Access

Ideal for command staff and frontline
Manage content, information modules & layouts
Access analytics, trends, allocations & crime maps

Mobile App (iOS & Android)

Quick access to calls, maps, schedules & updates
Training reminders, documents, required acknowledgements
“See what you need now” format for front line

Mobile app available for iPhone & Android, Tablet/desktop access via browser, Mobile edition does not include incident alerting

What This Looks Like in Action

Real Time Incident Notification — Real-time incident alerts with dynamic mapping options, including ESRI and Mapbox integration, time & distance, countdown

Showcase content such as fleet status, hydrants OOS and more

Full integration with many records and learning management solutions or update easy via forms, sheets & more

We’ll pull in information from all of your scheduling and events platforms

More views for scheduling, events and equipment status pulled in from your existing platforms or Google Docs

View unit and equipment status, directly managed or pulled from your existing technology platforms, view recent alarms, ticker notifications

Browse content by just about any query, with a variety of layout options

Quickly access content within your dashboard with mouse or touch screen, plus scheduled rotation

Color code key information for easy view

Showcase anniversaries, introduce new personnel, new equipment overviews and more

Personnel Announcements — Showcase anniversaries, introduce new personnel, new equipment overviews and more

Post road closures, hydrants OOS, dynamically pull in local traffic data

Showcase turnout times, hospital wait times, and more

View on duty personnel, who’s scheduled, upcoming shift slots that need filling, list leave and OT notices, plus today’s and upcoming events with details

Ready to go template options for visual content

Start page options to give a quick glance at the most important information, Plus scheduled videos options

Showcase pre-plan changes, key response area updates and other visual content

Mapping, ESRI, Google, you name it. We can add layers from a variety of sources to show road conditions

Showcase Station and department news to keep everyone updated

Ready to go template options for visual content, an always-growing library

Tons of weather options, layouts including current conditions, radar and more

Why First Arriving Stands Out

Explicitly designed for Fire, EMS & Public Safety agencies — not a one-size-fits-all signage tool.
Deploys instantly — plug-and-play: dashboards, data feeds, and displays ready out of the box. Many departments report immediate improvements in communication and readiness.
Keeps your data centralized and visible — no more missing emails, forgotten memos, or outdated spreadsheets.

What Agencies Say

We don’t have to worry about whether people saw the email — everything they need is right in front of them, in real time.

‘We don’t have to worry about emails’: How Dashboards Transformed Communication at Prattville Fire Department

“We can log on, put information out there, and within just a few seconds it’s disseminated out to the crews,” said Chief Josh Bingham. The result? Better preparedness, smoother operations, and significantly fewer missed messages.

Dashboards Help Greenacres (FL) Fire Rescue Keep City in the Loop

At Greenacres Fire Rescue, staying connected means more than just inside the station. With First Arriving’s dashboard solution, what happens on the front lines now flows effortlessly through the command center and up to city hall—so leadership always has the visibility they need to support first responders and protect the community.

Dashboards Aid in Accreditation and More at Hickory, N.C. Fire Department

When Hickory’s previous process bogged them down with emails and printed reports, the department sought a better way to see and act on data. By rolling out dashboard displays in every station, they not only met accreditation goals—they began moving the needle on performance and awareness across the organization.

The Power of Mapping for Fire Department Emergency Response

When every second counts, Roanoke’s crews now open up a live map — seeing the incident location, nearby hydrants, latest traffic conditions and unit locations — all in one glance. The result: more eyes on the scene before leaving the bay, and better coordination once they arrive.

Kentucky Department Builds On Dashboard Usage Over a Decade

"By putting somebody’s name up there, it’s not going a week without being entered in. It’s the next day or next shift. They’re coming in, they see their name up there, it’s coming down.”

Dashboards Reinforce Messaging at Texas Emergency Services District

"Now with incorporating the dashboard it just helps with getting that information repeated, and shown on a screen instead of just relying on word of mouth or them expected to read their email.”

Information Platform for Fire & EMS