If you couldn’t make the webinar—or just want the highlights—this gives you a quick, practical overview of what’s new, what’s coming, and how to get more value from your current setup.
Recap
- We’re evolving beyond dashboards into a real-time information platform
- New integrations continue to expand what you can connect
- User accounts + mobile access extend visibility beyond the station
- New tools reduce reliance on email and improve accountability
- Dashboard 3.0 unlocks future features and better usability
- AI will help filter, prioritize, and make your data more actionable
👉 Want help optimizing your setup? Visit our
Support Center: https://support.firstarriving.com/
Integrations Page: https://firstarriving.com/integrations/
The Big Picture: Where the Platform Is Going
First Arriving is evolving beyond dashboards.
Our focus is on making the platform the place your agency manages information, communicates internally, and connects operational data—all in one central source of operational clarity.
That means:
- Expanding beyond the big screen
- Connecting more of your systems
- Delivering information to the right people, wherever they are
New and Expanded Integrations
We’ve added several new integrations in the past few months, with more on the way.
Recent additions include:
- Scheduling and staffing platforms
- Analytics and reporting tools
- Personnel and operations systems
We’re also continuing to expand integrations like ESO and exploring new data sources to bring even more of your systems into one view.
Explore available integrations: https://firstarriving.com/integrations/
Get More from What You Already Have
One of the biggest takeaways:
Many agencies already have more value in their dashboards than they’re currently using.
Ways to maximize your setup:
- Add integrations to reduce manual updates
- Customize views by role (chiefs, officers, stations)
- Highlight performance, trends, and key updates
- Share data across neighboring agencies
The goal is simple: turn visibility into operational impact.
User Accounts: Extend Access Beyond the Station
User accounts expand your platform from shared screens to your entire team.
With user accounts, you can:
- Provide access on desktop, tablet, and mobile
- Share announcements and documents in one place
- Require acknowledgment of critical updates
- Keep teams informed on or off shift
This ensures alignment across your entire organization.
Smarter Communication, Less Noise
Emails get missed. Information gets buried.
The platform helps solve this by:
- Centralizing announcements and documents
- Delivering consistent messaging across shifts
- Tracking acknowledgment of key updates
- Reducing reliance on manual communication
Need help setting this up? https://support.firstarriving.com/
Deliver the Right Information to the Right People
Not everyone needs the same information.
New capabilities allow you to:
- Customize dashboards by role
- Target content by station or shift
- Deliver group-based updates (coming soon)
This reduces overload and increases relevance.
A Look Ahead: AI and Smarter Data
We’re just getting started with AI.
What’s coming:
- Faster setup and updates
- Smarter filtering of critical information
- Leadership summaries and insights
- Deeper interaction across your systems
The goal: help you move from seeing data to acting on it.
Dashboard 3.0: Built for What’s Next
If you’re still on 2.0, now is the time to consider upgrading.
3.0 delivers:
- A cleaner, more modern interface
- Better readability across environments
- Full support for mobile and user accounts
- A foundation for future features
To explore upgrading, contact support or your Customer Success Manager: https://support.firstarriving.com/
Quick Wins You Can Apply Today
A few ideas you can implement right away:
- Add a weekly leadership video update
- Highlight certifications, promotions, and performance
- Centralize SOPs and key documents
- Reduce reliance on email for critical updates
- Review your integrations for gaps
Want Help Optimizing Your Setup?
If you’re not sure where to start, we can help.
- Connect with your Customer Success Manager
- Submit a request through support
- Schedule a platform review
Get started here: https://support.firstarriving.com/
Final Thought
Most agencies don’t need more tools—they need better visibility into the ones they already have.
First Arriving brings everything together into one place—so your team knows exactly what’s happening, when it matters most.