Information Platform for EMS Agencies

Real-time dashboards, digital signage, alerts, and operational visibility designed specifically for EMS agencies—so crews, supervisors, and leadership always know what’s happening, what’s changing, and what needs attention.

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Why EMS Agencies Choose First Arriving

EMS runs on speed, consistency, and trust in the information in front of you—yet critical details often live across CAD, scheduling, ePCR/QA, hospital updates, training systems, supply logs, and endless email threads. First Arriving consolidates the systems you already use into a clear, real-time operational view—so shift change is smoother, readiness is obvious, and teams stay aligned without adding another tool to “check.”

Core Capabilities & Features

1
Hospital Status & Transport Awareness

Keep transport decisions aligned with real-time updates by displaying hospital status/warnings alongside key operational information (configurable to your workflows and sources).

2
Connect Your EMS Systems (130+ integrations & features)
Pull in data from CAD, scheduling, ePCR/records, training/LMS, fleet/equipment, inventory, facilities, and more.
3
Real-Time Call Alerts & Mapping
Display active calls with dynamic mapping options, routing, layers, and ESRI/Mapbox support.
4
Unit Status, Coverage & Readiness Visibility
See unit availability, status, post assignments, crew readiness, and key operational indicators at a glance.
5
Staffing, Scheduling & Shift Coverage
Show rosters, vacancies, overtime opportunities, trades, and upcoming staffing needs—on station displays and individual dashboards.
6
Training, Compliance & Credential Tracking
Highlight required training, certification expirations, CE reminders, and member qualification status—so nothing slips between shifts.
7
Fleet, Equipment & Supply Status
Track vehicle readiness, maintenance tickets, equipment status, controlled inventory checks, and supplies—centralized and visible.
8
QA / QI & Performance Visibility
Surface response-time trends, unit utilization, call volume, and performance KPIs to support continuous improvement (using your data sources and reporting).
9
Internal Communications & Content Management
Push shift notes, policy highlights, announcements, reminders, and recognition—scheduled or real-time, without relying on “did you see the email?”
10
Weather, Traffic & Environmental Awareness
Real-time weather, radar, traffic conditions, closures, and camera feeds—critical context for response planning.
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Total Access for EMS Clinicians, Supervisors & Leadership — Anywhere, Anytime

Whether crews are starting shift, posting for coverage, responding, or reviewing operational data, First Arriving provides real-time visibility across every device.
Station & Facility Displays
  • Day room, report room, training space, admin areas
  • Always-on dashboards with the operational picture
Desktop & Web Access
  • Ideal for supervisors, leadership, and admin roles
  • Manage modules, layouts, and content centrally
Mobile App (iOS & Android)
  • Quick access to schedules, updates, key dashboards, and reminders
  • “See what you need now” format for on-the-go personnel

Mobile app available for iPhone & Android, Tablet/desktop access via browser, Mobile edition does not include incident alerting

See the Platform in Action

What This Looks Like in Action
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Why First Arriving Stands Out

  • Built specifically for public safety operations—not a generic signage tool
  • Centralizes critical EMS information so it’s visible, consistent, and shift-proof
  • Flexible for single-station EMS, multi-post systems, or county-wide deployments
  • Integrates across operational, scheduling, training, and readiness workflows to reduce manual overhead
  • Easy for non-technical staff to manage content and keep it current

What Agencies Say

We don’t have to worry about whether people saw the email — everything they need is right in front of them, in real time.
Dashboards Track Member Qualifications at Fort Mill (SC) EMS
Since the COVID-19 crisis hit, more new people have offered their services—raising the challenge of tracking everyone’s qualifications.
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Digital Signage, Desktop Dashboards Boost Communication During COVID-19 at Port Jefferson (NY) EMS
Deputy Chief Michael Presta with Port Jefferson EMS in New York explains improved communication with the First Arriving Digital Dashboards.
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EMS Department in Versailles, Ohio uses First Arriving Digital Dashboards to Relay Time-Critical Information to its Members
Chief Matt Harvey weighed in on his experience with First Arriving, saying all Dashboard integrations were incredibly useful, and he has received the most positive feedback about Active911’s integration capabilities.
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