Security Overview
Built to protect your data and your operations.
Public safety agencies trust First Arriving with operationally sensitive information. We take that seriously — with layered safeguards across our platform, our people, and our infrastructure.
Our compliance posture
First Arriving is currently in the SOC 2 process. Our cloud providers — compute, database, and storage — maintain SOC 2 Type II certification, giving your data an independently audited foundation while our own certification is underway.
How We Protect Your Data
Layered safeguards, end to end.
Encryption
Data is encrypted in transit (TLS) and at rest, so information is protected as it moves and while it's stored.
Access controls
Role-based access and least-privilege principles ensure people see only what their role requires.
Trusted infrastructure
We build on major cloud providers whose compute, database, and storage services maintain SOC 2 Type II certification.
Reliability & monitoring
Redundant, always-on hosting with monitoring and backups keeps dashboards available 24·7·365.
Secure development
Security is part of our development lifecycle, with ongoing review of the platform and its integrations.
Data ownership & privacy
Your data is yours. We don't sell it, and we handle it in line with our privacy commitments.
Need more security information?
If you're an agency IT team seeking more on our full security posture — how we ingest, manage, and maintain data — or you'd like a copy of our full security rundown or to submit a security questionnaire: prospective customers can reach out to your Account Executive, and current customers can make requests through our Support Center.
Prospective customer? Talk to our team and we’ll walk you through our safeguards, hosting, and SOC 2 process.