In their words.

This kind of technology is how they do business. They’re visual, they love having everything at their fingertips—instant data and instant feedback—and that’s exactly what they’re getting here. And we’ve heard nothing but good stuff.

Many departments, even though they’re small, don’t have face time with their employees all the time, and so First Arriving is a great way to be a force multiplier when it comes to corporate communications because it’s always going to be running in the background.

First Arriving has really been a gamechanger for us. They catapulted the information in a way that makes it so easy for us to be up-to-date on what is happening.

We didn’t say a word. We didn’t go and browbeat folks or tell them you need to get better. We literally just implemented the dashboards, and said here’s your turnout times.

First Arriving’s Dashboards have improved our department’s internal communication and allow us to dedicate the critical resources necessary to best serve our community. The displays equip our officers with the information they need when they need it.

The Facebook and Twitter feeds, they don’t need any attention and they make you aware of things as soon as they happen.

Our new First Arriving Digital Dashboards have given us an effective platform to relay critical information including active alarms, schedules, riding assignments, weather, and even policy highlights to our on-duty providers.

We try to do as much face-to-face communication as possible, but we cover about 570 square miles, so getting around to everybody every single day is a challenge.

If you really want to sell the fire department, you have to put a First Arriving dashboard in your city manager’s office. Hands down, that has been one of the best things that I’ve done as fire chief in my eight years here.

With new people coming in, we show them all the things we’re doing and that’s one of the things that they look at, and they think it’s pretty cool.

The team worked with us to find solutions to meet our needs. Nothing that we asked about did they come back and say, ‘That’s not possible.’

The entire process was a breeze from first reaching out, to the first implementation call to arrival of our dashboards. We were kept informed of the progress during the build and support since implementation has been above and beyond.

We asked First Arriving if they could create a police version of a digital dashboard and they modified what they had to make it work for us.

I think what appealed most about First Arriving is that it really focused on the public safety sector, which has different challenges and different needs than other businesses.

One of our favorite features of First Arriving, is when a call comes in, it pops up on the screen, and our guys can see the street level view of where they’re going before they even leave the station. And that’s an awesome tool. That situational awareness when you’re pulling up, of what that house is going to look like before you even get there, is something that is just… unbeatable.

We can log on, put information out there, and within just a few seconds it’s disseminated out to the crews, so we don’t have to worry about emails.

We’ve been very impressed with First Arriving’s responsiveness and with their technical staff. Any requests we put in; they were handled so fast. We’re very impressed with their quality, dependability, and commitment.

It has been a good experience working with First Arriving. We could not be happier with the end products.

It’s a very useful tool, and we’re happy with it.

In fact, I noticed the other day that when the Active 911 goes off, people don’t even reach for their phones now. They just look at the dashboard. So, it’s definitely working.