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Internal Communications Health Check

In most agencies, leadership communicates plenty. The trouble is that important information is spread across email, group texts, social media groups, a shared drive and the station bulletin board, with no single source of truth and no way to know who actually saw it. Answer 12 questions to see where your gaps are: how many channels members must monitor, whether messages are targeted and owned, whether acknowledgement is tracked, whether history is searchable, and whether people who aren’t at the station still get what they need.

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0 of 9 required questions answered

1Channel clarity and fragmentation

To stay aware of important department information, how many separate places must a member check?

Email, text threads, a social media group, a bulletin board, one or more apps, word of mouth.

Is there one recognized “source of truth” for official announcements?

2Audience targeting

Can you send a message to a specific shift, station or role rather than everyone?
Do members mostly get information relevant to them, rather than everything going to everyone? (optional)

3Delivery confidence

Does every important type of communication have a clearly accountable sender or owner?
For genuinely urgent messages, do you have a mechanism that reliably reaches people quickly?

4Acknowledgement tracking

When a policy or message requires acknowledgement, can you track who has read and acknowledged it?
Do you currently require acknowledgement for critical items (policies, safety notices)? (optional)

5Searchable history and retrieval

Can a member easily find a past announcement or policy later, without hunting through old email and texts?
Is important information retained and searchable rather than lost in chat threads? (optional)

6Reaching the right people

Is critical information available to members who are not at the station (mobile or remote access)?
Do shift or location gaps cause people to miss information?
0 of 9 required answered

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