Trust & Security Center

How First Arriving protects your agency's information, in one place.

Start with how we secure the platform and our commitment to accessibility, then read our guidance on what belongs on a shared station display, including protected health information (PHI) and Criminal Justice Information (CJI).

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Explore

Everything about trust, security and compliance.

SecurityEncryption, role-based access, AWS GovCloud hosting, 24/7 monitoring and our compliance posture.Read more AccessibilityThe standard we build to, the measures we have taken and how to send us accessibility feedback.Read more HIPAA & Patient InformationWhen CAD data becomes protected health information, and why screen location matters.Read more CJIS DataWhat counts as Criminal Justice Information and what may be appropriate for a shared display.Read more

Regulated data in our agreement

Our Master Subscription Agreement covers regulated data. The Service is not designed or intended to store, process or display PHI or CJI, and your agency decides which data it sends to First Arriving and where each display is located and visible.

Questions

Talk it through with us.

Support CenterAsk about your feeds, filters and display rules.Master Subscription AgreementThe terms that govern the Service, including how regulated data is handled.